Arriving at Mexico City International Airport: Everything You Need to Know (2023)

Welcome to Mexico City International Airport (AICM)! Whether you are a first-time visitor or a frequent traveler, navigating your way through the airport and understanding the latest COVID-19 guidelines can be a breeze with this comprehensive guide.

Entry Restrictions and COVID-19 Measures

When arriving at AICM, there are no entry restrictions for foreign visitors. Regardless of your vaccination status or the purpose of your trip, there are no set requirements such as quarantine or health tests. However, travelers exhibiting COVID-19 symptoms may be subject to further health testing or quarantine.

The use of masks may still be mandatory or suggested in some enclosed spaces or public transport. It's advisable to check with your airline or the Mexican consulate in your country for the most up-to-date information on COVID-19 guidelines.

Getting from the Airport to the Old Town (Zócalo)

There are several transportation options to reach the historic Zócalo of Mexico City from AICM:

  1. The Metro: This is the most cost-effective and quickest way to reach the Zócalo. Take line 5 (yellow) towards Pantitlán (2 stops) and transfer to line 1 (pink) towards Observatorio, alighting at Pino Suárez (9 stations). From there, it's just a 9-minute walk to the Zócalo. The single ticket fee is MXN 5.00.

  2. Metrobus: If you prefer a more comfortable public transport option, the Metrobus is a great choice. It connects the airport to the historic center and other key locations in the city. The cost is MXN 30.00, and travel time can vary based on traffic conditions.

  3. Authorized Taxis: AICM offers authorized taxi services with fixed rates based on your destination. These rates are paid before boarding. Alternatively, you can opt for Uber or Cabify, with pick-up locations at designated points. Rates to downtown and neighborhoods like Condesa, Roma, and Polanco typically range between MXN$150 and MXN$180.

Free WiFi Access

Stay connected with the free CDMX WiFi network service, available for an unlimited time in the boarding halls, corridors, and food areas of both T1 and T2. Look for the network named "CDMX-Internet para todos." Additionally, there is an Emergency WiFi network for first aid use in case of disasters.

SIM Card Purchase

For travelers in need of a local SIM card, head to T1's upper floor to find the Movistar and Telcel stores. Both are open daily from 9:00 a.m. to 7:00 p.m., offering SIM cards and plans for your convenience.

Moving Between Terminals

AICM has two terminals, T1 and T2, located 3 kilometers apart. Passengers can use the free Aerotren, exclusively for passengers with a boarding pass and crew. For the general public, buses are available at a cost of MXN$16 per single trip.

Long Layover Options

If you find yourself with a long wait for a connecting flight, the airport offers a range of amenities to keep you comfortable. Both terminals feature shops, 24-hour duty-free stores, restaurants, bars, and cafes, with several open around the clock. VIP lounges are available for a more relaxed atmosphere and offer a variety of services.

For a quick rest, consider izZzleep capsules located on the upper floor of T1 and the lower floor of T2. If you need an overnight stay, you can choose from hotels like The Hilton Mexico City Airport in T1 and NH Collection Mexico City Airport in T2.

Lost Luggage or Belongings

If you encounter issues with lost luggage, contact your airline or visit their counter at the airport. For belongings lost inside the terminals, you can visit the office for forgotten and lost items, located in Terminal 1 between gate 4 and gate 5 on the first level, or in Terminal 2 on the ground floor, in the Banks area. They operate during specific hours, so be sure to check in advance.

Luggage Storage Services

AICM provides 24/7 luggage storage services. Rates are MX$150 per locker, and you can find these facilities in Terminal 1, halls A and E2, and in T2 at gates 3 and 4. Alternatively, there are left-luggage services near the airport provided by companies like Stasher, Qeepl, and Usebounce.

Currency Exchange and Banking Services

For your currency exchange and banking needs, AICM offers a range of options. Several currency exchange counters are available in both terminals, some of which operate 24 hours. ATMs are also widely available, allowing you to withdraw Mexican pesos with an international debit or credit card. Some ATMs even support the withdrawal of other foreign currencies.

Banks are present at the airport and may offer currency exchange services along with other banking services. BBVA, Banorte, and Santander are among the bank branches you can find in AICM. Keep in mind that exchange rates and commissions may vary, so it's advisable to compare options to determine the most convenient choice for your needs.

Tax Refunds for Purchases

Several companies at AICM provide tax refund services for foreigners in both Terminals 1 and 2. Notable service providers include Global Blue, Premier Tax Free, and Taxback International. Each company may have different requirements and procedures, so be sure to review them before making a refund request.

Emergency Medical Services

AICM offers 24-hour medical services in both T1 and T2. These facilities are equipped with all the necessary tools to provide assistance to passengers, visitors, and airport workers. In case of a medical emergency at the airport, immediately notify airport staff or call the airport's emergency number, 911, for swift medical assistance.

Facilities for Special and Disabled Passengers

Benito Juárez airport prioritizes accessibility, offering features like access ramps, elevators, pedestrian bands, adapted restrooms, and public telephony for individuals with special needs. Additionally, there's free mini-vehicle transportation inside each terminal, touch strips at entrance doors in Braille, and preferential service lines during the boarding or disembarking process.

If you require a wheelchair, remember to coordinate with your airline ahead of time. For those traveling with pets or guide dogs, prior coordination with the airline is essential. Airlines also provide special services for unaccompanied minors and elderly passengers, ensuring a smooth and comfortable journey.

We hope this guide helps you navigate Mexico City International Airport with ease, ensuring a pleasant and stress-free travel experience. Should you have any further questions or require assistance, feel free to reach out to airport personnel or your airline's staff. Safe travels!

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